ADA Services

In compliance with the Americans with Disabilities Act of 1990, the Borough of Pottstown and PART provide "paratransit" van service to anyone with a disability who cannot use a PART bus for a particular trip within PART's service area and at times when PART buses normally operate.

The paratransit application (PDF) provides an opportunity for you to describe barriers or limitations which, when combined with your disability, prevent you from using PART's buses. Please complete this application to tell us which places you have trouble getting to, where you would like to go but cannot, and what prevents you from using the bus to these destinations. The more information you include in this application, the better we will be able to understand your transportation needs and travel challenges.

Before completing the application form, please read the Paratransit User's Guide (PDF) which explains eligibility for this service in more detail.

You should know … that PART has made riding the buses easier for persons with disabilities. Every bus is equipped with a wheelchair lift and wheelchair securement area on board. Even if you don't use a wheelchair, you can ride the lift if you have difficulty climbing the stairs of the bus. The buses can "kneel," which brings the first step of the bus closer to the sidewalk. The drivers are trained to help riders with disabilities both get on the bus and exit. The drivers will announce stops for persons who have visual impairments. Persons with disabilities also ride for a reduced fare.

PART encourages you to provide feedback, as we aim to provide the best service possible. PART will provide all commentary to staff, supervisors, and the Borough in consultation and evaluation of best practices and procedures. You will receive a response in writing from PART within five (5) days of receipt of a complaint and/or comment. A copy of all complaints, comments, and responses are kept on file for a period of two (2) years.

Customer Comment Policy (PDF)

Customer Comment/Complaint Form (PDF)