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Borough Hall
100 E. High St.
Pottstown, PA 19464
Ph: 610-970-6500
Billing

Utility billing is for approximately 12,000 customers and divided into Group A, Group B, and Group C. The first month of each quarter has Group A billed; and the second month of each quarter has Group B billed, and the last month of each quarter has Group C billed. All billings represent usage from the prior three months.

Bills are mailed on the first of the month and due within 30 days. Penalties are added to the accounts and delinquent notices are sent on the 35th day after the original mailing date. A shut-off notice is sent on the 42nd day after the original mailing date. On the 60th day after the original mailing date, a shut-off ordinance fee of $50 is posted and the water is shut-off. If the account is still not paid in full by the 75th day past the original mailing date, the account balance is removed at the Borough level and sent to a third party collection agency. The next billing cycle will have a note on the Borough bill indicating a balance is due at Portnoff also. Any amounts turned over to Portnoff must be paid directly to their office at 1000 Sandy Hill Drive, Norristown, PA 19401.

Effective January 1, 2015, Borough trash fees were reduced by $7.50 per quarter or $30.00 per year. Since billing cycles overlap years, the reduction will be phased in over a three month period. All bills issued after April 1, 2015 will reflect the new, reduced rate of $68.50.

Paying Your Bill

  • Mailed to lockbox address: Pottstown Utilities, PO Box 37825, Baltimore, MD 21297-7825
  • In person, Monday - Friday 7:30 a.m. to 4:00 p.m., Wednesday 7:30 a.m. to 7:00 p.m. at Borough Hall, 2nd Floor
  • On the Borough website
  • Over the phone by credit card to 610-970-6530, 6533
  • Drop in the locked box in the Police Department lobby, open 24/7

Delinquency and Shut Offs
If a property owner has received a delinquent notice or shut-off notice for utility services, payment cannot be made online or with a personal check. Payment must be made either over the phone with a credit card, or in person at Borough Hall. Cash, credit card, or money order are the only acceptable types of payment.

Collections
If your account has been forwarded to Portnoff Law Associates for collections, you may visit their website to view your account and status, as well as make payments.

Leaks
If a property owner has questions regarding the amount of his/her water bill, a quick test for detecting a water leak is to have all faucets turned off and then determine if the water meter is still turning. A meter can be tested through the Public Works Department by making a deposit on the meter. If the meter is determined to be defective, the deposit will be refunded. If the meter is determined to be working properly, the deposit will be non-refundable.